Shipping:

Australian Orders:

Under $74.99 are sent via Australia Post with a flat fee of $7.50.

Above $75.00 are sent via Australia Post free of charge.

Registered Post ($10.50) for an additional $3.00 orders can be shipped via Registered post. If you wish to use this service please select this "registered post" option when completing your order. This means that your order is insured against loss or damage in transit, and can be tracked. Please note that Registered Post is not quicker than regular post. Your tracking number will be sent when your order is dispatched.

Express Post ($16.50) for an additional $9.00 orders can be shipped via Express post. If you wish to use this service please select this "express post" option when completing your order. This means that your order is insured against loss or damage in transit, and can be tracked. Your tracking number will be sent when your order is dispatched.

** Please note that bulky items such as Totes, Cuttlebug Machines, some storage items, and multiple albums will attract an additional postage fee. Shipping for bulky items will be calculated separately to your standard order.

International Shipping

Please email me if you require a shipping quote.

Delivery Details

Once your payment is received, we aim to dispatch your order within 24-48 hours.  If for some reason we are unable to dispatch your order within this timeframe you will be notified by email as soon as possible.

Delivery times may vary according to the efficiency of postal services. Extreme care is taken when packaging your order, however we cannot be held responsible for orders once they are with Australia Post. We do recommend that you select to have your order sent via Registered or Express Post.  This way your parcel can be tracked and items are insured for up to $100 against damage or loss.

Scraptacular wish to ensure that all online "in stock" items are available for immediate dispatch, however in the event that a product you have ordered is unavailable at the time of processing, you will be contacted immediately by email before the order is packed, allowing you to choose a replacement item or have a refund processed for the "out of stock" item.

Refunds and Returns

If you are not completely happy with your order, please contact us within 48 hours of receiving your order and we will do our best to correct the situation.  We are happy to issue a refund or exchange any product that is faulty. Where possible, please keep product in original packaging. You are responsible for shipping costs of all returns and replacements. Damaged parcels should be reported to Australia Post who will provide a claim form upon request.

Refunds or Exchanges will NOT be given for a 'Change of Mind'.

Pricing

All prices are in Australian dollars (AUD) and include GST.